Support Center

Welcome to our dedicated support center for online casino software and platform operators. Our team is committed to providing timely assistance and comprehensive resources to ensure your gaming operations run smoothly. casino gaming software

Support Options

We offer multiple channels to address your technical concerns and operational questions:

  • Technical Support: Available 24/7 for critical platform issues and system outages
  • Account Management: Dedicated representatives for platform configuration and optimization
  • Integration Assistance: Expert guidance for API implementation and third-party service connections
  • Compliance Support: Help with Canadian regulatory requirements and responsible gaming features

Support Process

When contacting our support team, please provide the following information to help us resolve your issue efficiently:

  1. Your platform instance ID or account name
  2. Detailed description of the issue encountered
  3. Steps to reproduce the problem
  4. Any error messages or screenshots (without sensitive data)
  5. Impact level and urgency

Contact Information

Our support team can be reached through the following channels:

  • Email: support@[domain].com
  • Phone: +1 (XXX) XXX-XXXX (Premium support clients)
  • Support ticket: Available through your account dashboard
  • Live chat: Business hours (9 AM - 5 PM EST, Monday to Friday)

For non-urgent inquiries, please allow up to 24 business hours for a response.